REFUND POLICY

We want you to be fully satisfied with our products. If this is not the case, you may request a return or exchange under the conditions below.

ESSENTIAL RULE (MANDATORY)

If the golden seal is NOT intact, the product CANNOT be returned and NO refund will be issued.

• Opening the product = product considered tested/used
• In this case, you lose the right of return
• Do not attempt to repackage the product after opening

You can check the color, length, weight, and quality without breaking the seal.

RETURN CONDITIONS

For the return to be accepted, the product must be:

• In perfect condition
• In original intact packaging
• With the golden seal intact
• Without signs of wear, smell, or damage

Products that do not meet these conditions will be refused for hygiene reasons and returned to the customer, with shipping costs fully borne by the customer.

Products must be returned together with all accessories / received gifts / purchase documents.

RETURNS ARE NOT ACCEPTED FOR:

• Products without an intact golden seal
• Tested or used products
• Cut, dyed, or damaged products
• Clip-on extensions / separate wefts (for hygiene reasons)
• Modified wigs (cut lace or forced adjustment system)
• Orders older than 14 days

REFUND

• Legal period: 14 calendar days
• Refund is processed within max. 14–15 days via bank transfer (IBAN)
• Only the product value is refunded, NOT the shipping cost
• Return shipping cost is borne by the customer

If you benefited from free shipping, its cost will be deducted from the refunded amount.

The right of return applies only to individuals (according to OUG 34/2014).

HOW TO INITIATE A RETURN

• Fill in the return form
• or
• Contact us within a maximum of 3 days from receipt: 0754638657 / 0786 037 778

After completing the return form, a pickup request will be automatically generated to the courier company. Once the package is received in our warehouse, you will be contacted by the returns department for confirmation and processing.

If you wish to send the package yourself, it must be sent to the address indicated below.

RETURN ADDRESS

SC ROYAL HAIR SRL
Bld. 1 Decembrie 1918, Bl. 22, Sc. A, Sp. Com. 21, Parter
Suceava, Romania

Send only via courier
Postal services or cash-on-delivery parcels are not accepted

LEGAL NOTICE

According to current legislation, you have the right to return within 14 days; however, hygiene conditions and the integrity of the seal are mandatory.