Frequently Asked Questions
1. Are the hair extensions you sell made from natural hair?
YES, DEFINITELY. Extensions in the natural hair category are made only from 100% pure, Remy, healthy natural hair, carefully selected and processed.Our products are delivered in original sealed packaging that also certifies they are 100% natural hair and always come with a fiscal invoice.
2. Can the extensions be styled?
Of course, yes, because they are made from natural hair, so they will behave exactly like your own hair. They can be dyed, styled, permed, etc.3. Can the package be checked upon receipt?
Unfortunately not, because no courier company in the country allows this anymore. However, there is a period of 10 working days during which you can exchange or even return the product.4. If the shade I ordered is not right, can I exchange it?
Yes, you can exchange it, noting that you will have to choose another shade from our palette or send the package back to us with a small sample of your hair cash on delivery “exchange package.”5. If the color of the received extensions does not match my hair, can they be dyed?
Certainly! The extensions are 100% natural, so they behave the same way and can be dyed without any problem!6. What length of extensions suits me?
The best is to measure from your earlobe and decide for yourself which length you prefer.7. What is the minimum length my hair must have to apply extensions?
For clip-on extensions, we recommend a minimum hair length of 6 cm, and for keratin and microring extensions, at least 8 cm. For ponytails, you only need a minimum length to be able to tie your hair in a bun or ponytail.8. I live in the countryside; can the order be delivered here?
Yes, certainly, because we work with a courier company that delivers to any corner of the country within 24 hours to your home, for only 25 RON.9. What is the difference between natural and synthetic hair?
Natural hair can be dyed, curled, straightened (at any temperature), crimped, permed, washed, behaving exactly like your own hair. Synthetic hair is stiffer, cannot be dyed, but can be straightened at a maximum temperature of 150 degrees.10. Can clip-on extensions be attached in a ponytail?
Sure, the clips are small and very discreet, not visible in your hair, you just need to place them differently.11. Can you see the difference between this applied ponytail and natural hair?
Absolutely, no difference will be seen; it’s like having [your own hair tied in a ponytail.12. Is there a chance the hair extensions will fall out?
Definitely not, all attachment systems are very secure. Be natural!13. How long does it take for my package to arrive?
Normally within 24 hours to the address if the order is placed before 16:00.Attention!!! Orders placed on Saturday and Sunday will be shipped on Monday and delivered to you on Tuesday. Orders placed on Friday will be delivered on Saturday in the first part of the day.
14. How do I choose the right color for my hair?
It is best to carefully view the shades in our catalog. If you are still unsure, there are several options: you can send us 2-3 photos taken in natural light via email [email protected], including your phone number, and you will receive a prompt response, or you can provide a dye code if you consult with your stylist.15. What is the length of the bangs?
The bangs have a standard length of 20 cm and can be adjusted according to each person's facial features.16. How do you maintain the hair extensions?
Hair extensions are very easy to maintain, just like your own hair, with the note that they need to be very well hydrated. Wash them whenever necessary, not as often as your own hair, with nourishing shampoo and definitely conditioner or mask. Be very careful not to rub your hair when washing and not to brush it while wet. At the end, you can straighten it with a hair straightener and it will look like new. The use of a professional brush for extensions is recommended.17. How much is the shipping cost?
Shipping costs will be between 18-25 RON, depending on the weight, volume of the package, and the cash on delivery amount.18. Do you have collaborators who also install them?
Yes, currently we have many salons and hairstylists we collaborate with and can confidently recommend, even in your city!19. Do you have showrooms where I can pick them up in person?
We have partners who keep stock in most cities across the country.20. Care este diferenta intre extensii clip on si cheratina/microring?
Clip-on extensions you can easily apply yourself at home and remove whenever you want, while keratin/microring extensions are applied only by a professional and are permanent.21. Can synthetic extensions be dyed?
Synthetic extensions cannot be dyed, but there is a wide range of colors available so you can choose the right shade, and they come in straight, wavy, and curly versions.22. For wavy and curly extensions, do they straighten after washing?
All wavy and curly extensions are made from naturally wavy and curly hair, from mother nature, behaving just like any wavy/curly hair.After washing, they return to their original shape, even if they have been styled.