Terms and Conditions

1. 1. DEFINITIONS AND TERMS

Oskar Shop – is the brand name we promote and registered at OSIM, of the company S.C. ROYAL HAIR SRL., a Romanian legal entity, headquartered in Suceava, Str. Dealu Crucii 899, D Sfintu Ilie, registered under Trade Register number J33/660/2011, tax identification code RO28829476.

Seller – SC ROYAL HAIR SRL

Buyer – a natural person / legal entity or any legal entity that creates an Account on the Site and places an Order.

Client – a natural person / legal entity who has or obtains access to CONTENT, by any means of communication provided by Oskar Shop or based on an existing usage agreement between Oskar Shop and them, which requires creating and using an ACCOUNT.

User – any natural or legal person registered on the Site, who, by completing the Account creation process, has agreed to the site's specific clauses in the General Terms and Conditions section.

Account – the section of the Site consisting of an email address and a password that allows the Buyer to submit the Order and contains information about the Client/Buyer and the Buyer’s history on the Site

Order – an electronic document serving as a form of communication between Seller and Buyer through which the Buyer commits to purchase Goods and Services from the Site.

Goods and Services – any product or service, including documents and services mentioned in the Order, to be provided by the Seller to the Buyer as a result of the concluded Contract.

Campaign – the act of commercially displaying a limited number of Goods and/or Services with limited and predefined stock for a limited period set by the Seller.

Contract – the distance contract concluded between Seller and Buyer, without the simultaneous physical presence of Seller and Buyer.

Content:

• all information on the Site that can be visited, viewed or otherwise accessed using electronic equipment ;
• the content of any email sent to Buyers by the Seller via electronic or any other available communication means;
• any information communicated by any means by an employee/collaborator of the Seller to the Buyer, according to contact details provided or not by the Buyer;
• information related to Goods and/or Services and/or prices charged by the Seller within a certain period;
• information related to Goods and/or Services and/or prices charged by a partner third party with whom the Seller has partnership contracts, within a certain period;
• data concerning the Seller, or other privileged data of the Seller.

 

Transaction – the receipt or refund of an amount resulting from the sale of a Good and/or Service by Oskar Shop to the Buyer, through the card processor service agreed by the Seller, regardless of delivery method.

Specifications – all specifications and/or descriptions of Goods and Services as stated in their description.

 

1. 2. CONTRACTUAL DOCUMENTS

2.1. By placing an Order on the Site, the Buyer agrees to the communication methods (telephone or email) used by the Seller to conduct commercial operations.

2.2. The notification received by the Buyer after placing the Order serves only for information and does not represent acceptance of the Order. This notification is made electronically (email) or by phone.

2.3. For justified reasons, the Seller reserves the right to modify the quantity of Goods and/or Services in the Order. If the quantity of Goods and/or Services in the Order is modified the Buyer will be informed at the email address or phone number provided to the Seller at the time of the Order and the paid amount will be refunded.

2.4. The Contract is considered concluded between Seller and Buyer at the moment the Buyer receives from the Seller, via email and/or SMS, the shipment notification of the Order.

2.6. The document and information provided by the Seller on the Site will form the basis of the Contract, supplemented by the quality certificate issued by the Seller or its supplier for the purchased Goods.

 

1. 3. ONLINE SALES POLICY

3.1. Access to place an Order is allowed to any Client/Buyer.
For justified reasons, Oskar Shop reserves the right to restrict the Client/Buyer’s access to placing an Order and/or some of the accepted payment methods, if it considers that, based on the Client/Buyer’s behavior or activity on the Site, their actions could harm Oskar Shop in any way. In any such case, the Client/Buyer may contact Oskar Shop’s Customer Relations Department to be informed about the reasons that led to the application of these measures.

3.2. Communication with the Seller can be carried out by direct interaction or through the addresses listed in the “contact” section of the Site. The Seller is free to manage the received information without being obliged to provide justifications.

3.3 In the case of an unusually high traffic volume coming from an internet network, Oskar Shop reserves the right to require Clients/Buyers to manually enter captcha validation codes, in order to protect the information on the Site.

3.4. Oskar Shop may publish on the Site information about Goods and/or Services and/or promotions practiced by it during a certain period and within available stock limits.

3.5. All prices for Goods and/or Services presented on the Site are expressed in lei (RON) and include VAT.

3.8. All information used to describe the Goods and/or Services available on the Site (static images/dynamic images/multimedia presentations/etc.) do not constitute a contractual obligation of the Seller, these being used exclusively for presentation purposes.

3.9 For wholesale orders / promotional packages (e.g., 10 products at a reduced price), the discount applies exclusively to the purchase and retention of the entire package. If the client returns only part of the products, the discount no longer applies, and the retained products will be re-invoiced at the list price. The refunded amount will represent the difference between the amount paid and the recalculated value according to the list price.

3.10. All telephone orders are subject to the Terms and Conditions published on the site. Processing the order and delivery to the recipient client represents the client's agreement to these terms.

1. 4. ASSIGNMENT AND SUBCONTRACTING

The Seller may assign and/or subcontract a third party for Services related to fulfilling the Order, informing the Buyer, without needing the Buyer’s consent. The Seller shall always be responsible to the Buyer for all contractual obligations.

1. 5. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

5.1. The Content, as defined in the preamble, including but not limited to logos, stylized representations, trademarks, static images, dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of Oskar Shop, which reserves all rights obtained in this regard directly or indirectly (through usage and/or publication licenses).

5.4. The Client/Buyer may copy, transfer, and/or use the Content only for personal or non-commercial purposes, only if these do not conflict with the provisions of this Document.

5.6. No Content transmitted to the Client or Buyer, by any means of communication (electronic, telephone, etc.) or acquired by accessing, visiting and/or viewing, constitutes a contractual obligation on the part of Oskar Shop and/or the Oskar Shop employee who mediated the transfer of Content, if any, regarding that Content.

5.7. Any use of the Content for purposes other than those expressly permitted by this Document or by the usage agreement accompanying it, if any, is prohibited.

1. 6. ORDER

6.1. The Client/Buyer may place Orders on the Site by adding the desired Goods and/or Services to the shopping cart, then finalizing the Order by making payment through one of the expressly indicated methods. Once added to the shopping cart, a Good and/or Service is available for purchase as long as stock is available. Adding a Good/Service to the shopping cart, without finalizing the Order, does not result in the order being registered, nor does it automatically reserve the Good.

6.2. By finalizing the Order, the Buyer agrees that all data provided by them, necessary for the purchase process, is accurate, complete, and truthful at the time of placing the Order.

6.3. By finalizing the Order, the Buyer consents that the Seller may contact them, by any means available/agreed by the Seller, whenever it is necessary to contact the Buyer.

6.4. The Seller may cancel the Order placed by the Buyer, after prior notification addressed to the Buyer, without any further obligation of either party towards the other or any claim for damages by either party in the following cases:

6.4.1. non-acceptance by the issuing bank of the Buyer's card of the transaction, in the case of online payment;
6.4.2. invalidation of the transaction by the card processor approved by Oskar Shop, in the case of online payment;
6.4.3. the data provided by the Client/Buyer on the Site are incomplete and/or incorrect;

6.5. The Buyer has the right to withdraw from the Contract, i.e., to return a Good or to renounce a Service, within 14 calendar days, without invoking any reason and without incurring other costs except for delivery charges.

Thus, according to Emergency Ordinance no. 34/2014, the period for returning a Good or renouncing a Service expires within 14 days from:

– the day the Buyer takes physical possession of the last Good – in the case the Buyer orders multiple products in a single order that will be delivered separately

– the day the Buyer takes physical possession of the last Good or last piece – in the case of delivery of a product consisting of several batches or pieces,

6.6. If the Buyer decides to withdraw from the Contract, they can complete the return form available online both in the “terms and conditions” section and in the “returns” section

6.7. If the Client/Buyer requests withdrawal from the Contract within the legal withdrawal period, they must also return any gifts that accompanied the respective product. If the Order has been paid, the Seller will refund the amount within a maximum of 14 (fourteen) days from the date the Seller is informed by the Buyer of their decision to withdraw from the Contract. The amount will be returned as follows:

6.7.1. for Orders paid by online card ->by refund to the account from which the payment was made;
6.7.2. for Orders paid by Cash on Delivery/transfer/Bank Card -> by bank transfer;

6.8. The Seller may delay the refund until receiving the Sold Goods or proof that they have been shipped, if they have not offered to recover the Goods themselves (the latest date will be taken).

6.9. If a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer of this and will refund the value of the Good and/or Service to the Buyer's account within a maximum of 7 (seven) days from the date the Seller became aware of this or from the date the Buyer expressly expressed their intention to terminate the Contract.

6.10. Orders for delivery to locations outside the EU are invoiced without VAT, and shipment to the destination may incur additional costs arising from taxes imposed by the importing country.
Before placing an order for delivery outside the EU, we recommend checking the customs costs applied in the destination country.

6.11. We reserve the right to refuse to fulfill an order in justified situations, such as abusive customer behavior, documented previous incidents, or suspicion of fraud.

1. 7. GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL DOES NOT APPLY

7.1. The following are excluded from the right of withdrawal from the Contract:

7.1.2. service contracts, after full performance of the services, if execution started with the prior express consent of the Buyer and after they confirmed that they are aware they will lose the right of withdrawal after full performance of the Contract by the Seller;
7.1.3. supply of Goods and/or services whose price depends on fluctuations in the financial market which the Seller cannot control and which may occur during the withdrawal period;
7.1.4. supply of Goods made according to the specifications presented by the Buyer or clearly personalized;

7.1.5. supply of Goods that are likely to deteriorate or expire rapidly;

7.1.6. supply of sealed Goods that cannot be returned for health protection or hygiene reasons and have been unsealed by the Buyer;

7.1.7. supply of Goods which, after delivery, due to their nature, are inseparably mixed with other items;

 

1. 8. CONFIDENTIALITY

8.1. Oskar Shop will keep confidential any information you provide of any nature. Disclosure of the provided information may only be made under the conditions stated in this Document.

8.2. No public statement, promotion, press release, or any other form of disclosure to third parties will be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.

8.3. By submitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to use, reproduce, display, modify, transmit, and distribute these materials or information. You also agree that the Seller may freely use, for its own purposes, any information, ideas, concepts, know-how, or techniques you have sent us through the Site.  Oskar Shop will not be subject to confidentiality obligations regarding the information sent unless current legislation specifies otherwise.

1. 10. BILLING – PAYMENT

10.1. The prices of Goods and Services displayed on www.extensiidepar.com include VAT according to current legislation.

10.2. The price, payment method, and payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the delivered Goods and Services, the Buyer's obligation being to provide all necessary information for invoicing in accordance with effective legislation.

10.3. The Seller will send the Buyer the invoice for the Order containing Goods and/or Services sold by Oskar Shop, except for Goods and/or Services sold by Oskar Shop partners, as well as any other payments related to the Order.

10.4. For accurate communication of the invoice related to the Order, the Buyer is obligated to update their Account details whenever necessary and to access the information and documents related to each Order existing in the Account.

10.7. If this information is unavailable for more than 48 (forty-eight) hours in the Account, please notify us at: [email protected]

 

At the time of placing an Order.

The Client/Buyer places the Order and chooses the payment method Credit or Debit Card, is redirected to the payment processor page, enters card details and pays, thus completing the Order. After payment confirmation, the saved card is available for future payments using the token associated with the saved card.

10.10 The Client’s/User’s/Buyer’s payment card details will not be accessible to Oskar Shop nor stored by Oskar Shop or by the payment processor integrated into the Site, but only by the institution authorizing the Transaction or another entity authorized to provide card identification data storage services, whose identity the Client/User/Buyer will be informed about before entering the data.

10.11 In certain cases, to maintain Transaction security, at Order registration, the Buyer will be asked to authorize payment by re-entering their Account password or using a fingerprint on mobile devices that support this feature.

10.12. For security reasons of Transactions, the Client/ User/ Buyer is advised not to remain logged in on the Site and not to set the automatic login option on mobile devices. Disclosure of the account access password is not allowed and it is recommended to use a password with strong security characteristics (e.g., containing at least eight characters, including uppercase letters, lowercase letters, digits, and special characters).

10.13. The Client/ User/ Buyer may enter data for multiple payment cards they own.

1. 11. DELIVERY OF GOODS

11.1. The Seller is obliged to deliver the Goods via door-to-door courier service to the Buyer or at Oskar Shop showrooms, according to the Client's choice.

– The delivery time for parcels within the country is 24-48 hours, and for abroad 2-4 working days.

Indicative term that may be influenced by external factors beyond our company's control.

Orders with delivery to addresses outside the EU are invoiced without VAT, and delivery of parcels to the destination may incur additional costs resulting from taxes imposed by the importing country.
Before placing an order with delivery to non-EU locations, we recommend you check what customs costs apply in the destination country.

11.2. The Seller will ensure proper packaging of the Goods and will provide the accompanying documents.

11.3. The Seller will deliver the Goods and Services both within Romania and abroad.

1. 12. WARRANTIES

12.1. All Goods sold by Oskar Shop, except for resealed Goods, benefit from warranty terms in accordance with current legislation and the commercial policies of the manufacturers. The Goods are new (except for resealed Goods), in original packaging, and come from authorized sources of each manufacturer.

12.2. In the case of Goods sold and delivered by Oskar Shop, quality or warranty certificates  are issued directly by Oskar Shop, according to the manufacturers.

If this information is unavailable upon receipt of the parcel, please notify us of this within 48 hours at the email address [email protected]

 

In the case of hair extensions, there is a quality certificate issued according to the manufacturers' specifications, certifying that the products are 100% natural human hair, with no warranty or expiration period.

 

1. 13. TRANSFER OF OWNERSHIP OF GOODS

Ownership of the Goods will be transferred upon delivery, after payment by the Buyer at the location indicated in the Order (understanding delivery as signing the receipt of the transport document provided by the courier or signing receipt on the invoice in case of deliveries made by the Seller's personnel).

1. 14. LIABILITY

14.1. The Seller cannot be held responsible for any damages suffered by the Buyer or any third party as a result of the Seller fulfilling any of its obligations according to the Order and for damages resulting from the use of the Goods and Services after delivery, especially for their loss.

14.2. By creating and using the Account, the Client / User / Buyer assumes responsibility for maintaining the confidentiality of Account data (username and password) and managing Account access, and, to the extent permitted by applicable law, is responsible for all activities carried out through their Account.

14.3. By creating the Account and/or using the Content and/or placing Orders, the Client / User / Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version communicated on the Site, effective at the date of Account creation and/or content use and/or Order placement.

14.4. After creating the Account, use of the Content equates to acceptance of changes made to the Site's Terms and Conditions and/or updated versions of the Site's Terms and Conditions.

14.5. The Site's Terms and Conditions may be modified at any time by Oskar Shop; these will be binding on Clients / Users / Buyers from the date they are posted on the Site. Acceptance of the Site's Terms and Conditions is confirmed by checking the corresponding checkbox on the Site and/or by placing an Order and/or making an online payment.

 

1. 16. PROCESSING OF PERSONAL DATA

16.1. In accordance with the requirements of Law no. 677/2001 for the protection of individuals regarding the processing of personal data and the free movement of such data, as amended and supplemented, Oskar Shop is obliged to manage, securely and only for the specified purposes, the personal data you provide to us.

16.3. The purpose of data collection is:

– informing Clients/Buyers about the status of their Account including validation, shipment and invoicing of Orders, resolving cancellations or any issues related to an Order, the Goods and/or services purchased,

16.4. By completing data in the Account creation and/or Order form, the Buyer declares and unconditionally accepts that their personal data will be included in Oskar Shop's database.

16.5. All personal data you provide to us will not be shared with third parties without your prior consent and will be processed in accordance with the applicable personal data protection legislation. You have the right to access, to intervene on the data, the right not to be subject to an individual decision, and the right to address the courts. You also have the right to object to the processing of personal data concerning you and to request data deletion. To exercise these rights, you can send a written request to the customer support department by email at [email protected] or by phone at 0757168781. Additionally, you have the recognized right to seek judicial redress. You may request at any time the modification, updating, or deletion of data from the database. The provided data are processed for the purpose of contract execution (invoice) and will be stored in our company's database. By placing an order, the buyer agrees to the processing of their personal data.

1. 17. FORCE MAJEURE

17.1. Neither party shall be liable for failure to perform its contractual obligations if such failure, in whole or in part, is due to a force majeure event. Force majeure is an unforeseeable event beyond the control of the parties that cannot be avoided.

17.2.  If within 15 (fifteen) days from the occurrence of the event it does not cease, each party shall have the right to notify the other party of the automatic termination of the Contract, without either party being able to claim damages from the other.

1. 18. APPLICABLE LAW – JURISDICTION

This Contract is subject to Romanian law. Any disputes arising between Oskar Shop and Clients / Buyers shall be resolved amicably or, if that is not possible, by the competent courts.

 

1. SPECIFIC TERMS AND CONDITIONS

DELIVERY:

Delivery is made via Fan Courier for Romania (Delivery time is 24/48 hours) and TNT for Europe (delivery time 3-4 working days).

The express courier shipping fee within Romania is:

- 26 Ron

The TNT shipping fee to European countries is:

- 25 euro

Products are delivered while stocks last. In case one or more of the ordered products are out of stock, you will be notified accordingly. In some cases, the ordered product may be replaced with a similar one with the same quality specifications. If you do not wish to keep the replacement product, you have 14 days to return it; all related costs (both the product value and shipping and return expenses) will be refunded to you within a maximum of 14 days.

Responsibility for any damage caused to the product, package, or parcel sent by us lies with the courier or transport company according to the current legislation. Products will be replaced by us if courier fault is proven and we are notified in a timely manner.

 

PAYMENT:

Cash on delivery: Payment is made directly to the courier company’s agent upon collection of the parcel.

Online by card: Payment is made at the end of the order process, by bank card, following the on-site steps.

Bank transfer: Payment is made on the basis of the proforma invoice at any bank unit.

 

RETURN:

Any discrepancy related to ordered products must be reported within a maximum of 3 calendar days from receipt of the order. Please contact us immediately so we can resolve any issues as soon as possible .

Before sending the return parcel, please ensure it meets the following CONDITIONS, which you agreed to when placing the order:

Make sure you are within the 14 calendar days term from the product's arrival date!

The product must be in the same condition as when delivered to you, in its original packaging, with the corresponding seal intact. Upon receiving the returned package, our team will perform a brief evaluation of the products in the presence of the courier, after which, if the product does not meet the return conditions, a record will be made, and the item will be returned for hygiene and health reasons!

Color, length, and hair quality can be checked without breaking the seal!

We do not accept responsibility for improper handling of extensions or failures related to shading/dyeing, or for mounting microring, keratin, or tape-on extensions. Once the extensions have been mounted, returns are no longer possible because the attachment method will be damaged!

After permanent extension installation, the return guarantee is void!

Each client is responsible for carefully checking the quality of the extensions before wearing/installing them!

In case of return, the returned product must be accompanied by any accessories or gifts received, if applicable.

Attention! Return shipping costs will be borne by the client. Refunds cover only the value of the ordered products, not the shipping costs.

In case of returning a product for which free shipping was applied on delivery, the corresponding shipping fee will be deducted. If the gift received in the parcel is not returned, its value will also be deducted.

 

Product warranty:

Our company provides, for each delivered product, a quality certificate (for natural hair products), a warranty certificate (plates, curling irons, hairdryers), as well as usage instructions.

Please read carefully the usage instructions for each product to avoid any unpleasant situations! Any defect must be reported as soon as possible by email to [email protected] so the product can be exchanged!

Hair extensions and natural hair products can be styled, tinted/colored! Warranty is void if the hair has been dyed, heavily brushed, or subjected to other aggressive methods. We recommend testing the hair quality within the first days after receipt. Please do not use the product if you intend to request a refund. The return warranty is valid for 14 calendar days.

No warranty is offered for the application of permanent extensions; these must be applied exclusively at professional salons by qualified personnel.We recommend testing the hair quality within the first days after receipt. The return warranty is valid for 14 calendar days.

Attention! Since our products are made from real human hair, depending on the range and color, there may be a plus/minus 1 centimeter discrepancy in length/width and plus/minus 10gr in weight.

These variations comply with the characteristics of the collection to which the product belongs and do not affect its integrity and quality.

We recommend carefully checking the hair quality and other product specifications within the first days after receiving the package. Returns can only be made within the first 14 calendar days!

In the case of wigs made from natural and synthetic hair, the warranty is void if the lace band bordering the wig has been cut, the adjustable band has been damaged, or any other sign of wear is present (smell, traces of styling products).

For keratin bonding devices, extension accessories, curling irons, straighteners, and dryers, please test them upon receipt, and if any defect is found, notify us within 72 hours; the return warranty is 14 calendar days.

 

All types of extensions, both permanent and semi-permanent, must be installed or colored/tinted at a specialized salon. Attention!!! It is not recommended to bleach extensions or use any peroxide- or ammonia-based substances!

 

The warranty provided by our company’s quality certificate strictly covers the quality of the extensions, namely that they are made from 100% natural Remy hair and are manufactured  in accordance with international hygiene and health standards!

The warranty granted does not affect the rights granted by consumer protection law and complies with the provisions of OG21/1992 regarding Consumer Protection, with subsequent amendments, and Law 449/2003.

For products mounted on textile support (lace, monofilament mesh), as in the case of wigs, ponytails, and clip-on extensions, the interior may vary in color and stitching. This does not affect the functionality or quality of the product.

 

Natural Hair Extensions – Advantages and Considerations

After extension installation, the return warranty is void; check products purchased in physical/online stores before use. After application, return requests cannot be honored.

 

RETURNS:

The consumer has the right to withdraw from the contract with the seller within 14 days, and the seller has the right to notify in writing via email. [email protected], or by completing the return form displayed on the website. For additional details, you can call any number listed on the site!

Returns must be made through the same courier company used for delivery! The product must be in the same condition as you received it, in its original packaging, with the appropriate seal and with the received accessories, as well as the accompanying documents!

Shipping costs will be borne by the customer!

In the case of a colour exchange, shipping will be free!

The company reserves the right to claim compensation for damages resulting from improper use of the products or from unsealing/trying the products!

The cost of the products will be refunded to a bank account within 14 calendar days from the date the returned products are received!

Return address:

SC ROYAL HAIR SRL, Suceava, 1 Decembrie 1918 Blvd., Bl. 22, Sc. A, Comm. Apt. 21, Ground Floor, Suceava, CONTACT TEL. 0757168781

 

PRODUCT PACKAGING & LABELING

Black Collection Premium and Deluxe Range
Extensions from this range are carefully packaged in sealed cardboard boxes, further protected by a transparent wrapping to maintain optimal conditions. Each set of extensions comes with a quality certificate and detailed care instructions to guarantee durability and flawless appearance of the natural hair.

Oskar Range  
Extensions from the Oskar range are presented in a sealed cardboard box, accompanied by a transparent protective wrapping ensuring excellent preservation. The extensions also include a quality certificate and the necessary instructions for proper care.

Deluxe Range 
The Deluxe range offers extensions packaged with the same attention to detail, in a sealed cardboard box together with a transparent protective wrap. Like all other ranges, the extensions are accompanied by a quality certificate and care instructions.

Diamond Range  
Extensions from the Diamond range come in luxury boxes specially designed to allow long-term preservation of the product. These luxury extensions come with a quality certificate and detailed care instructions to keep the natural hair in the best condition.

White Platinum Range 
For the White Platinum range, the extensions are presented in luxurious boxes, ideal for protecting and preserving them over the long term. Each set includes a quality certificate and care instructions, guaranteeing durability and impeccable appearance of the product.

Deluxe Extreme Range  
Deluxe Extreme extensions are packaged in the same luxurious boxes as the Diamond range, for long-lasting preservation and optimal protection. Each set also comes with a quality certificate and care instructions.

RUSSIAN Range 
Products from the RUSSIAN range are packed in luxury boxes to ensure maximum protection and long-term preservation. Each extension is accompanied by a quality certificate and clear care instructions to guarantee a natural and lasting appearance.
 

SHADES

Extensions sold on our site are available in three shade categories, each carefully selected to meet all styling preferences and needs:

1. UNI Shades  
   These are simple, uniform colours labelled with the symbol *#* followed by the corresponding colour number, as shown in the presentation photo. UNI shades offer a classic and elegant look.

2. Balayage Shades 
   Balayage shades feature subtle strands that create a natural transition effect between colours. These extensions are labeled with the symbol *#P* followed by the colour numbers, according to the photo. Balayage offers a modern colouring technique for a sophisticated look.

3. Ombre Shades  
   Ombre shades display a visible difference between the base colour and the tips, providing a gradient effect. These extensions are labelled with the symbol *#O* followed by the corresponding numbers, as shown in the presentation image. Ombre is ideal for a dramatic and modern look.


With this *Labelling* section, we want to assure our customers that every delivered product meets the highest standards of packaging, quality and labelling, to offer a premium experience from purchase to use of the extensions.

Natural Hair Extensions – Essential Information

Natural hair extensions come from voluntary donors, complying with all applicable ethical and legal standards. Each set of extensions presents natural human hair characteristics, and these aspects are normal and do not represent product defects, but signs of authenticity. Among notable characteristics, please consider:

• Hair frizzing, especially after washing and in humid conditions;
• Split ends, particularly when frequently using heat styling tools or products with harsh ingredients (bleach, ammonia, perfume);
• Reactions to external factors, (sun, humidity, styling products): fading, staining, splitting, brittleness;
• Hair tangling, in case of excessive volume or lengths, use of harsh chemical products for the hair fibre, or improper mechanical actions (rubbing the hair).

All natural hair extensions are treated and sanitized following applicable hygiene and health standards to ensure user safety. Human hair is not perfect; it requires careful care and regular styling to highlight its beauty. For optimal results and the longest possible lifespan of the extensions, follow the recommended care instructions, available in the package or on our website.

The wavy natural hair extensions sold in our physical and online stores do not retain their curl pattern after washing because natural hair reacts to water and care products just like your own hair.

To restore the wavy or curly effect, the extensions need to be styled after each wash using heat styling tools (curling iron, straightener, rotating brush, etc.) and heat protection products.

This feature is not a manufacturing defect but a natural property of untreated natural hair that has not undergone perm treatment.