Return Policy

We want you to be completely satisfied with our products, but if for any reason this is not the case, you always have the option to return or exchange the product.

Use the return form to register your request!
Product exchanges:

if you wish to exchange the ordered product for another (different length, colour, type) this can be done by sending the ordered product back to us, with shipping paid by the recipient (to SC ROYAL HAIR SRL). We will notify you upon receipt and confirm which product you want to exchange it for
The new product will be delivered again to your address within 2-3 business days.
ATTENTION! Returned products must be perfectly intact, in their original packaging and must not show signs of trying on or wearing, due to hygiene and health reasons. Products not meeting these conditions will be returned to you. For hygiene and health reasons!
In the case of hair extensions, it is very important not to remove the golden seal; otherwise, the product may be considered as tried on or worn.
if you have removed the gold/silver seal, you lose the return warranty
do not try to repackage the extensions!
The colour, length, weight and hair quality can be observed without removing the seal
Our team will carefully evaluate the product upon receipt to verify if it meets the return conditions
If the product does not meet the terms and conditions of return, a report will be drawn up in the presence of the courier in which will state the aspects that do not comply with the return conditions, and the product will be returned to you, for hygiene and health reasons!
In exceptional cases, Oskar Shop reserves the right to accept returns of extensions without a seal, applying a repackaging fee of up to 25% of the product value, which will be invoiced afterwards.

products must be returned together with the received accessories, bonuses or gifts, and must be accompanied by the purchase documents
returns of tried products, without the gold/silver seal, worn, cut, dyed, or showing other signs of damage are not accepted
Clip-on pieces, separate sets, are the only items that cannot be exchanged/returned due to strict hygiene and health reasons.
In the case of wigs made of natural or synthetic hair, the return warranty is lost if you have cut the transparent mesh edging the wig or if the adjustment system shows signs of forcing

Any return that does not comply with our conditions will be refused for hygiene and health reasons!
The OskarShop team exclusively checks the quality of each item, thus guaranteeing that the items ordered from www.extensiidepar.com are in impeccable condition. In the exceptional case, we take responsibility and replace your item with an identical one (model, size, and colour), covering the related shipping costs (round trip).
The Romanian legislation in force provides: “the consumer has the right to unilaterally terminate the distance contract within 14 calendar days, without penalties and without invoking any reason. The only costs that may fall on the consumer are the direct costs of returning the products.”
If you wish to return one or more products, or to report a defect or incorrect product delivery, you must notify us within a maximum of 3 days from receiving the package by calling one of the phone numbers: 0754638657, 0786037778

or by filling in the return form!
You will be contacted by an operator from Oskar SHOP, to whom you will communicate the item you wish to return and which item you want instead. You will automatically receive an email with the address where the package with the returned item must be sent and details about the return procedure.
Within a maximum of 15 days from the date of return, we will refund the order value by bank transfer. (For this, we need your IBAN code consisting of 24 characters). Return shipping costs will be borne by the customer. Refunds are made only for the value of the returned item. If you wish to have the money refunded, you must contact us by phone to inform us of this!
* Shipping costs for returns as well as for orders chosen in exchange from outside the territory of Romania will be borne by the customer.
Attention! Return shipping costs will be borne by the customer. The refund concerns strictly the value of the ordered products, not the costs related to shipping the products.

In case you initially benefited from free shipping (usually for orders over a certain amount set by OSKAR SHOP), this will be deducted from the returned product’s refund amount which formed the free shipping offer, and of course invoiced afterwards!

Steps to follow for RETURNING the product:

Fill in the Return Form at the bottom of this page; this is necessary to process your return as soon as possible and to send you a replacement product or to refund your money
Package the products you want to return – the product in its original packaging (cardboard + transparent foil, or box, as appropriate) must be placed in another box so that neither the product nor the packaging gets damaged during transport
In the package add – the warranty certificate (if applicable), a copy of the invoice, and the completed Return Form (in case you have not already filled and sent it to us).
Our address is SC ROYAL HAIR SRL Bld. 1 Decembrie 1918, Bl. 22, Sc. A Sp. Com. 21, Ground Floor, Suceava. Packages sent by Romanian Post will not be collected! Also, cash on delivery packages will not be collected!
For international returns, the package must be sent to SC ROYAL HAIR SRL Bld. 1 Decembrie 1918, Bl. 22, Sc. A Sp. Com. 21, Ground Floor, Suceava, Romania. You can choose postal services or a courier company so that transfer costs are minimal. Abroad, there is no package exchange service at the contracted courier company for color or product exchanges.
Attention: if you choose to send the return via a courier company of your choice, please insure the package. This way you avoid unpleasant situations where the package could be lost in transit.

The costs for returning products are borne by the customer!

The refund of the returned product's value will be made within 14 days from the Return via bank transfer to the IBAN account specified in the Return Form, according to the applicable legislation!

Non-returnable products

For hygiene and health protection reasons, returns are not accepted for products that have been unsealed, tried, worn, attached, cut, dyed, styled, washed, damaged or altered and that can no longer be resold as new products.

This category includes, but is not limited to:

Clip-on extensions, flip-in and ponytails
Hair wefts and extensions sold by the meter
Separate strands, bangs and volume products
Permanent extensions: keratin, microring, nanoring, tape-in etc.
Wigs, toppers, half-wigs and scalp prostheses
Fiber extensions and braiding products
Unsealed cosmetics and care products
Eyelash extensions
Hair or extension accessories that show signs of use

Return is accepted only for products in perfect, unused condition, in original packaging, with all seals and labels intact.

Cosmetics

with the original label;
with all related accessories;
without signs of use, without any signs of damage or wear;
without damaged packaging, scratches
must be sealed

Devices

with the original label;
with all related accessories;
with the original warranty certificate;
without visible signs of damage;
without unauthorized interventions or those that do not comply with the usage instructions accompanying the products;
without damaged packaging, scratches, mechanical/electrical shocks.

For wholesale/promotional package orders (e.g., 10 products at a reduced price), the discount applies exclusively to the purchase and retention of the entire package. If the customer returns only part of the products, the discount no longer applies and the retained products will be re-invoiced at the list price. The refunded amount will represent the difference between the amount paid and the recalculated value according to the list price.

If the returned product was accompanied by a gift, the respective gift must also be returned.
If you purchased several products of the same kind and wish to return them all, only one product may be unsealed; the rest are accepted only if sealed (in the case of products sealed by the manufacturer to protect the content).
According to the new Law 249/2015, Art. 16, point 8, "it is forbidden to condition, in any form, the consumers' legal rights related to the purchased product upon keeping the packaging.” According to OUG 34/2014 "the end user is only responsible for the depreciation of the items caused by handling them other than what is necessary to ascertain their nature, characteristics and functioning. The depreciation of products must not discourage the end user from exercising the right of withdrawal." Consequently, if the consumer returns the product in a state that reduces its value, the merchant is allowed to deduct part of the refunded amount to the customer.
S.C ROYAL HAIR S.R.L. commits to refund the amounts received from the customer for returned products within 14 calendar days from the receipt of the return notification, based on the return form completed by the customer. The return form includes the data and bank account of the holder. This return form is only a model. According to the law, the customer can withdraw from the contract by an unequivocal statement, by any method they wish: email, post, verbal, etc.
The refund may be delayed until the returned package is received by us or until a shipping confirmation of the package to Oskar Shop is received, whichever date is earlier.
Shipping costs will be borne according to Ordinance 34/2014 "The consumer bears only the direct costs related to the return of the products". The refunded amount to the customer does not include shipping or cash on delivery costs, only the purchase price of the product.
All returned products, for which the full refunded amount is given back, must also meet the conditions mentioned above.
We reserve the right to refuse acceptance of returns in the case of repeated returns made by the customer and if the returned products do not meet the return conditions stated above.

According to the legislation in force, the right of return belongs only to individual customers. Any purchase made by legal entities (associations, organizations, commercial companies) cannot be returned, according to Ordinance 34/2014

According to art. 16 lit. c of O.G. 34/2014, if the consumer (Buyer) chooses to purchase clearly personalized products, made according to the specifications indicated by the consumer (Buyer), thus with modifications at the Buyer's request, they accept that such products cannot be returned or exchanged, being exempt from the right to return.

In our physical stores, we reserve the right to refuse return requests; this measure is taken to ensure the safety and health of all our customers.